PERFORMANCE PLAYBOOKS - DBA RESTAURANT PLAYBOOKS, DBA HOSPITALITY PLAYBOOKS DBA HOSPITALITYALLSTARS

Privacy Policy

In support of GDPR compliant regulations, we’ve updated our Privacy Policy to describe how Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks collects, uses, maintains, and discloses information collected from you when you access any product or service on Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks.

These policies will make it clear to you how we use your data, and how you can access it.

If you do not agree with this policy, you have the option to not use our products or services or any aspect of our business.

Data Collected and Received by Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks

Personally Identifiable Information

We collect personally identifiable information in a variety of ways, including, but not limited to, when a user visits Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks, registers on Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks, requests for our service, completes a form related to our products, purchases a product, or requests for support.

You may be asked for your name, email address, billing information only when it is appropriate. We only collect personally identifiable information if you voluntarily submit it to us. You can refuse to supply such information, but doing so might prevent you from engaging in certain Site-related activities.

We do not and will not sell your personal information to third parties.

Non-Personal Identifiable Information

We may collect non-personal identifiable information about users whenever they interact with Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks. The non-personal identification information may include the browser name, the device being used to access our site, and technical information such as the operating system or other similar information when a user visits our site.

We use this information to serve you better. The extent of information we collect depends on the type and settings of the device you use to access our website.

Cookie Policy

Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks and certain 3rd-party applications enabled by Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks use “cookies” to enhance your experience.

These cookies are used to store information such as products in your cart, the preferred language of content, trigger for push notifications, Google analytics tracking information.

Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about your activities or preferences. If you do not wish to accept cookies in connection with Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks, you will need to delete and block or disable cookies via your browser settings. Please note that disabling cookies will affect the functionality of certain Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks services or notifications.

How Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks Uses Collected Data

Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks always maintains that you, as the owner, are the primary controller of your data. We only process this data.

Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks collects and uses your personal information for the following purposes:

  1. To personalize your experience: We may use information in the aggregate to understand how users as a group use the services and resources provided on Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks.
  2. To improve Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  3. To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
  4. To administer a content, promotion, survey or other feature: To send you the information you agreed to receive about topics we think will be of your interest. For example, when you raise a support request you will receive emails from our customer relations specialist, or when you opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  5. As required by applicable law, legal process or regulation: For Billing, account management, and other administrative matters or for investigative and preventive measures against site abuse

If we want to use your information for a specific purpose not listed above, we will always ask for your consent. For example, we may publish testimonials or feature customer stories to promote our products or services. We will always ask for consent prior to posting any information for promotional purposes.

Sharing and Disclosure of Information

Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks will disclose or share your information only under the below circumstances:

  1. User’s Request: Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks will share your data with you based on your request and instructions.
  2. Legal Compliance: If requested by a legal authority, Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks may disclose your information that we determine to be in accordance or required by any applicable law.
  3. Enforcement: Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks also reserves the right to disclose user information to investigate, prevent, or take action against illegal activities, suspected fraud, or situations involving a physical threat to any such persons.
  4. Consent: Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks may share your information with other 3rd party services only when we have your consent to do so.
  5. Third Party Service Providers and Partners: Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks works with third-party service providers and partners to provide payment processing, analysis, and other services, which may require them to access or use your information. If a service provider needs to access your information to perform services, they do so under instruction from Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks, including abiding by policies and procedures designed to protect your information. To Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks’ knowledge, our 3rd party Service Providers and Partners are in compliance with GDPR. Please email us for additional information. Please check below for a list of Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks’ partners:
    1. Google Analytics – data collection and analysis – Privacy Policy
    2. PayPal – payment processing – Privacy Policy
    3. Stripe – payment processing - Privacy Policy
    4. Google Notification – for push notifications –  Privacy Policy
    5. Google Cloud – Privacy Policy
    6. Google Adwords – for marketings ads – Privacy Policy

3rd Party apps or products

Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks may encourage you to purchase a 3rd party app or product as part of a service we provide, or you may choose to do so voluntarily. By doing so, there may be a need for you to provide these 3rd party apps or products access to personal information such as name, email address, and data you choose to use in connection with those apps. A 3rd party apps’ Privacy Policies and Terms of Service (ToS) are not controlled by Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks, and Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks’ Privacy Policy does not extend coverage for any 3rd party apps and how they handle your personal information. Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks strongly encourages you to review all 3rd Party Privacy Policies and ToS before connecting them to our services or products. If you object to information being shared with these 3rd party apps or products, please disable the app immediately.

Links to 3rd Party Sites

You may find links to 3rd party websites on our site whose privacy practices may differ from ours. What you submit to these 3rd party sites is governed by their Privacy Policies and is not covered by Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks’ Privacy Policies. We encourage you to review their Privacy Policy documents, before interacting with the websites.

For our Services

We may require our employees or contractors to have access to systems which store and process your data. This primarily serves the purpose of problem diagnostic or troubleshooting. For example, in order to diagnose a problem you may have with our services, our employees may need access to your data. All employees are prohibited from viewing your data for any reasons unless absolutely necessary to do so.

Data Deletion

You, at any time, may request the deletion of your personal data. If such a request is made, data is deleted after you may email bduprey@restaurantplaybooks.com to request data deletion.

We may be unable to delete your data for certain reasons:

  • For an ongoing project: If you have established a service contract with us, we may have collected your information as part of the process. We’ll need to store your information until the end of the contract, and till project completion and handover. Data deletion requests during an ongoing project will be deemed as legal disputes and we will need to store the data until the dispute is resolved.
  • For the continued operation of our product: Your personal information, such as site name, will be required for the continued operation of our product. If you want to continue using our product we might not be able to delete certain information critical to the functioning of our product.
  • In matters of dispute: In case of legal disputes, we can refuse the deletion of your data, until the dispute is resolved and a satisfactory conclusion has been drawn.

Data Retention

Information storage and security

Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks uses data hosting service providers in the United States to host collected information, and we use technical measures to secure all data. Despite the thorough security measures and safeguards that Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks implements to protect data, no security system is impenetrable and due to the inherent nature of the Internet, Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks has policies in place in case of such situation and will respond to requests about this within a reasonable timeframe.

How long will we keep information

How long we keep the information we collect about you depends on the type of information. We will make every effort to delete your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

User Account information: We retain user information until a user deletes their account(s), or requests for deletion.

Marketing and Promotional Information

If you have elected and provided consent to receive marketing and promotional emails from Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks, we retain information about your’ marketing preferences unless asked specifically to delete such information, or in case you unsubscribe from our campaigns.

Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks retains information derived from cookies until the data is specifically deleted by the user. In case of analytics, tracking data is stored for a period of 26 months.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. As our company grows and evolves, we’ll continue to focus on strengthening and improving our privacy practices and tools, for your benefit.

When we do make changes to the Privacy Policy, we will post a notification on the main page of our Site and send you an email. We encourage you to frequently check this page for any changes to stay informed about how we are helping protect the personal information we collect. Kindly make it your responsibility to review this Privacy Policy periodically and become aware of any modifications.

Data Protection Officer

Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks will make every effort to resolve complaints about your privacy and our collection of your personal information. Please contact Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks’ Data Protection Officer for any questions related to our Privacy Policy.

bduprey@restaurantplaybooks.com,  by mail to Restaurant Playbooks, 201 Milwaukee St. Suite 200, Denver, CO, 80206

User Rights

EU Users have certain statutory rights in relation to their personal data. Users may have the right to request or delete any personal information stored on Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks. Please contact bduprey@restaurantplaybooks.com,  by mail to Restaurant Playbooks, 201 Milwaukee St. Suite 200, Denver, CO, 80206

Performance Playbooks LLC DBA Restaurant Playbooks DBA Hospitality Playbooks does provide users with the ability to export their data. Please mail bduprey@restaurantplaybooks.com

Contacting Us

If there are any questions regarding this Privacy Policy you may contact us using the information below.

Please contact bduprey@restaurantplaybooks.com,  by mail to Restaurant Playbooks, 201 Milwaukee St. Suite 200, Denver, CO, 80206

Tel. 866.232.4588

Our Services

We develop gamified online experiences to help restaurant and hotel operators deliver outstanding hospitality and improve social reviews.

About Us

We have an immense respect for restaurant and hotel operators, managers, and team members that work very hard to deliver outstanding hospitality experiences. They put their creativity, hard work, reputation and long hours on the line every day, just for you.

 

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